Frequently Asked Questions

Submit your requirements through the inquiry form on our homepage, or contact us directly via email. Include the part numbers, quantities, vehicle model, and your delivery destination. We'll send a formal quotation within 24 hours.

There is no fixed MOQ for most parts. However, for small orders, we recommend combining multiple items to optimize shipping costs. Bulk and fleet orders qualify for volume pricing.

Prices are based on part type, OEM or aftermarket grade, quantity, and current market conditions. All quotes include product cost, packaging, and insurance. Shipping is quoted separately based on your preferred method and destination.

We offer sea freight (15-35 days), air freight (3-7 days), and land transport (3-10 days for neighboring countries). The best method depends on your urgency, budget, and location. Visit our Shipping & Logistics page for details.

Yes. Every shipment includes a tracking number. For sea freight, we provide container and bill of lading tracking. For air freight, you receive an airway bill number. We also send proactive status updates at key milestones.

We handle all export customs clearance on the China side, including document preparation and declaration. For import clearance at the destination, we can recommend experienced customs brokers or coordinate with your designated broker.

We offer both genuine OEM parts and OEM-grade aftermarket alternatives. Each part is clearly labeled with its type and source. OEM parts come with full traceability documentation. See our Quality Assurance page for details.

Non-conforming parts can be returned or replaced within 30 days of receipt. Contact us with photos and a description of the issue. We'll arrange a replacement or refund based on your preference. See our Refund Policy for full terms.

Genuine OEM parts carry the manufacturer's warranty. Aftermarket parts are covered by our own warranty policy. Warranty terms vary by part type. Visit our Warranty page for complete details.

We accept bank wire transfer (T/T), PayPal, and letter of credit (L/C) for large orders. Payment terms typically require a 30% deposit with the order and 70% balance before shipment. For established customers, we offer flexible terms.

All quotes are in USD (United States Dollars). If you require quotes in another currency, please let us know and we can accommodate based on the current exchange rate.

Yes. A formal commercial invoice is issued with every order. We also provide packing lists, certificates of origin, and any additional documentation required for customs or accounting purposes.