Refund & Return Policy

Overview

We stand behind the quality of every part we supply. If you are not satisfied with your order, or if a part does not meet specifications, you may request a refund or replacement within 30 days of receiving your shipment.

Eligibility for Refund

• Parts received damaged or defective upon arrival.
• Incorrect parts shipped (wrong part number or model).
• Parts that fail quality inspection within the warranty period.
• Order cancellation before shipment (full refund minus payment processing fees).

Non-Refundable Items

• Custom-made or specially ordered parts.
• Parts that have been installed, used, or modified.
• Consumable items (filters, belts, brake pads) unless defective.
• Orders canceled after shipment has been dispatched.

Refund Process

Refund Methods

Return Shipping

For defective or incorrect parts, we cover all return shipping costs. For change-of-mind returns (where the part is correct and undamaged), the buyer is responsible for return shipping. All returns must be shipped with a tracking number and proper packaging to prevent damage in transit.

Order Cancellation

Orders can be canceled free of charge before shipment. If cancellation is requested after shipment but before customs declaration, a 10% handling fee applies. Once the shipment has cleared export customs, cancellation is no longer possible, and the standard refund policy applies upon return of the goods.